REYLVA GLOBAL — INTERNATIONAL SHIPPING & DELIVERY POLICY

Effective Date: 24 October 2026
Last Updated: 24 October 2026

Website: https://www.global.reylva.com
Customer Support: support@reylva.com
Operated by: Graphgate Private Limited, India

1. INTRODUCTION

Welcome to REYLVA Global.

This International Shipping & Delivery Policy (“Shipping Policy”) explains how international orders are processed, dispatched, transported and delivered, and how we handle shipping-related problems.

REYLVA Global is an international ecommerce storefront operated by Graphgate Private Limited, a company incorporated in India.

We ship eligible products internationally from India using third-party logistics providers, subject to destination availability, customs requirements, carrier restrictions and applicable laws.

This Shipping Policy should be read together with our Terms of Service, Refund, Return & Replacement Policy and Privacy Policy.

Nothing in this Policy excludes or restricts mandatory consumer rights or remedies under applicable law.

2. SHIPPING ORIGIN

Unless expressly stated otherwise, orders placed through REYLVA Global are dispatched from India.

Products may be processed through our fulfilment facilities, warehouses or authorized logistics partners.

The country of dispatch does not necessarily represent the country of manufacture of every product.

Product-origin declarations will be made in accordance with applicable customs requirements.

REYLVA Global is operated by an India-registered company and is not represented as a separately incorporated business in each destination country.

3. INTERNATIONAL SHIPPING DESTINATIONS

We offer international shipping to eligible destinations based on available carrier services, applicable regulations and product restrictions.

Shipping availability is determined by the destination options displayed at checkout or expressly confirmed by our support team.

We may be unable to ship certain products to particular countries because of:

• Customs and import restrictions.

• Product-specific regulatory requirements.

• Carrier limitations.

• Trade sanctions or export restrictions.

• Safety or transportation requirements.

• Temporary logistics disruptions.

• Other applicable legal restrictions.

A country appearing in a general shipping announcement does not guarantee that every product can be shipped there.

We reserve the right to decline or cancel orders that cannot lawfully or reasonably be fulfilled.

Where payment has been collected for an order we cancel before fulfilment, the appropriate refund will be provided in accordance with applicable law.

4. ORDER PROCESSING AND DISPATCH

Orders are processed after payment confirmation and any reasonably necessary verification.

Processing may involve:

• Payment verification.

• Product availability checks.

• Quality inspection.

• Packaging.

• Export documentation.

• Shipment booking.

• Carrier collection.

Estimated processing time: The timeframe displayed at checkout, on the relevant product page or in the applicable order confirmation.

Processing times may vary depending on product availability, order volume, public holidays, verification requirements and operational circumstances.

Orders placed during weekends or public holidays may begin processing on the next applicable business day.

If we become aware of a material fulfilment delay, we will take reasonable steps to inform the customer and provide remedies required by applicable law.

5. PAYMENT CONFIRMATION AND SHIPPING RELEASE

Payments may be processed through Razorpay and the payment methods available at checkout.

An order will generally be prepared for dispatch after payment confirmation and any reasonably necessary verification.

Where a payment is pending, unsuccessful, reversed or subject to credible indications of unauthorized activity, fulfilment may be temporarily held while the issue is reviewed.

We may request reasonable confirmation of order details where necessary for fraud prevention or compliance.

We will not request customers to disclose card PINs, banking passwords or one-time authentication codes to our support staff.

Where an order cannot be fulfilled and payment has been collected, the appropriate refund will be provided in accordance with applicable law.

6. SHIPPING METHODS AND CARRIERS

We may use international postal services, express couriers and authorized logistics partners depending on destination and shipment requirements.

Carrier selection may depend on:

• Destination country.

• Product type.

• Shipment weight and dimensions.

• Available transportation routes.

• Customs processing requirements.

• Shipping service purchased.

• Applicable legal restrictions.

Unless a specific carrier service is expressly guaranteed as part of the purchase, we may select or change the carrier while maintaining a reasonably comparable delivery service.

Any material reduction in an expressly purchased shipping service will be handled fairly and in accordance with applicable law.

7. DELIVERY ESTIMATES AND DEADLINES

Estimated delivery timeframes may be displayed at checkout, in shipping information or in order communications.

These estimates may include expected processing and transportation periods, as specified in the relevant disclosure.

International delivery may be affected by:

• Customs inspection and clearance.

• Weather conditions.

• Public holidays.

• Carrier network disruptions.

• Security inspections.

• Incorrect or incomplete addresses.

• Local delivery restrictions.

• Events beyond our reasonable control.

Delivery estimates are not guaranteed delivery dates unless expressly identified as guaranteed.

However, this does not remove our responsibility to deliver within legally required periods or provide statutory remedies where delivery obligations are not met.

Where applicable law specifies a default delivery deadline or provides cancellation rights after unreasonable delay, those rights will apply.

8. SHIPPING CHARGES

Applicable shipping charges will be displayed before the customer completes checkout or otherwise expressly agreed before payment.

Shipping charges may vary based on:

• Destination country.

• Product weight and dimensions.

• Selected delivery service.

• Order value.

• Promotional shipping offers.

• Applicable shipping restrictions.

Free-shipping promotions, where offered, are subject to their stated conditions.

Free shipping does not automatically mean that import duties, customs taxes or clearance fees are included.

We will not impose undisclosed shipping charges after checkout without a lawful basis and appropriate customer agreement.

9. SHIPPING CURRENCY AND PAYMENT

REYLVA Global may display prices and shipping charges in United States Dollars (USD).

The actual payment currency and total amount charged will be disclosed at checkout before payment authorization.

Payments may be processed through Razorpay and supported payment methods.

Depending on the customer's bank, card issuer and payment arrangement, currency conversion or international transaction fees may apply.

Such independent financial-institution charges are outside our control.

Any refunds of shipping charges legally owed by REYLVA will be handled according to our Refund, Return & Replacement Policy and applicable law.

10. CUSTOMS DUTIES, IMPORT TAXES AND CLEARANCE FEES

International orders may be subject to destination-country customs duties, import taxes, VAT/GST, brokerage charges, handling fees or other lawful assessments.

Responsibility for these charges depends on the shipping terms expressly disclosed for the order and applicable law.

Duties and taxes payable by the recipient

Unless expressly stated otherwise at checkout, import duties and destination-country customs charges may be payable by the recipient.

The customer may be contacted by the carrier or customs authority to provide information or make payment before delivery.

Duties and taxes prepaid by REYLVA

Where a shipment is expressly sold on a duties-paid basis, REYLVA will cover the import charges included within the agreed arrangement.

Any exclusions or additional charges will be disclosed as required by applicable law.

Important clarification

Shipping charges paid at checkout do not necessarily include import duties.

Customers should review the import-charge information presented before purchase.

REYLVA does not control assessments imposed by foreign customs authorities and cannot guarantee that shipments will be exempt from duties or taxes.

Where applicable law requires the seller to collect, remit or bear particular taxes or charges, those obligations take precedence.

11. CUSTOMS DECLARATIONS AND EXPORT DOCUMENTATION

We prepare export and shipping documentation using the information reasonably required for lawful international transportation.

We will not intentionally:

• Undervalue products.

• Misrepresent product descriptions.

• Falsify country-of-origin information.

• Incorrectly declare commercial merchandise as gifts.

• Alter customs records to evade lawful duties.

Customs authorities may request additional documentation or conduct physical inspections.

Customers may need to provide information required by their local customs authorities.

We will provide reasonable assistance where appropriate but cannot guarantee customs clearance or override government decisions.

12. IMPORT RESTRICTIONS AND LOCAL REGULATIONS

Customers should check whether products ordered are permitted for import and use in their destination country.

Certain jewellery, accessories, materials, batteries, liquids or other regulated products may be subject to country-specific restrictions.

REYLVA will take reasonable steps to comply with applicable export requirements and known destination restrictions relevant to our shipments.

If a product cannot lawfully be shipped, we may cancel the affected order and provide the appropriate refund.

Nothing in this section transfers our own statutory compliance obligations to customers.

13. ACCURATE SHIPPING INFORMATION

Customers must provide complete and accurate delivery information, including:

• Recipient name.

• Street address and building details.

• City and region.

• Postal or ZIP code.

• Destination country.

• Contact telephone number, where required.

• Other information reasonably necessary for delivery.

If an error is discovered, customers should contact support@reylva.com promptly.

We will make reasonable efforts to update shipping details before dispatch.

Once a shipment has entered the carrier network, address changes may not be possible.

If an address error provided by the customer results in return, redirection or additional delivery charges, reasonable documented costs may apply where legally permitted and appropriately disclosed.

If the error was caused by REYLVA or its fulfilment provider, we will provide the legally appropriate remedy.

14. SHIPMENT TRACKING

Where tracking is available, shipment details will generally be provided after dispatch.

Tracking may be accessible through a carrier website, email notification or order-status page.

Tracking updates depend on carrier systems and may not appear immediately.

International shipments may pass through multiple logistics networks, and tracking events may be delayed or temporarily unavailable.

Customers should contact our support team if tracking information appears inconsistent or if a shipment is significantly delayed.

Tracking records may be used to investigate delivery issues but do not automatically determine legal responsibility for non-delivery.

15. DELIVERY ATTEMPTS AND RECIPIENT AVAILABILITY

Depending on the carrier and destination, delivery may require:

• Recipient availability.

• Signature confirmation.

• Identity verification.

• A delivery code or one-time password.

• Customs clearance.

• Collection from a designated carrier location.

Customers should follow legitimate carrier delivery instructions.

If delivery fails because the recipient is unavailable, the carrier may attempt redelivery or hold the shipment for collection.

Where permitted by law and properly disclosed, additional charges arising from repeated failed delivery attempts attributable to the recipient may apply.

Customers should never disclose banking passwords or unrelated security credentials to delivery personnel.

16. REFUSED DELIVERY

If a customer refuses delivery without a legally protected reason, the carrier may return the shipment or handle it according to applicable transportation and customs rules.

Refusal may result in additional return transportation, storage or customs-related costs.

Where legally permitted, reasonable and documented non-recoverable costs directly resulting from an unjustified refusal may be considered when determining a voluntary refund.

We will not impose automatic penalties or deductions contrary to applicable law.

Refusal of a damaged, incorrect or otherwise non-conforming shipment will be assessed under the customer's applicable legal rights and our Refund, Return & Replacement Policy.

A customer's lawful exercise of statutory withdrawal or cancellation rights will not automatically be treated as an unjustified refusal.

17. UNCLAIMED OR RETURNED SHIPMENTS

A shipment may be returned to the sender because of:

• An incorrect address.

• Failed delivery attempts.

• Failure to collect the parcel.

• Customs clearance problems.

• Unpaid recipient import charges.

• Other carrier-documented delivery issues.

If a shipment is returned, we will review the reason and applicable legal obligations.

Depending on the circumstances, available resolutions may include:

• Reshipment after address correction.

• Refund where required or appropriate.

• Another mutually agreed resolution.

Additional reshipping charges may apply where the return was caused by circumstances attributable to the customer and where such charges are legally permissible.

Where REYLVA is responsible for failed delivery, we will provide the appropriate remedy without improperly transferring the cost to the customer.

18. LOST OR MISSING SHIPMENTS

If a shipment appears lost or cannot be located, customers should contact support@reylva.com.

We may initiate a trace or investigation with the carrier.

We may request reasonable supporting information, including confirmation of the delivery address and relevant delivery circumstances.

If a shipment is confirmed lost, or delivery has not occurred within the period required by applicable law, REYLVA will provide the legally appropriate resolution.

Depending on the circumstances, this may include replacement, refund or another remedy agreed with the customer.

The use of a third-party shipping carrier does not automatically eliminate REYLVA's legal responsibility for delivery.

Carrier compensation arrangements are separate from the customer's mandatory rights against