REYLVA GLOBAL — TERMS OF SERVICE

Effective Date: 24 October 2026
Last Updated: 24 October 2026

1. INTRODUCTION AND ACCEPTANCE

Welcome to REYLVA Global (“REYLVA,” “we,” “us,” or “our”), an international ecommerce storefront operated by Graphgate Private Limited, a company incorporated in India.

These Terms of Service (“Terms”) govern your access to and use of https://www.global.reylva.com, including browsing, purchasing products, creating customer accounts, contacting customer support and using related services (collectively, the “Services”).

By accessing or using our Services, you agree to comply with these Terms to the extent permitted by applicable law.

When placing an order, you also acknowledge our Refund, Return & Replacement Policy, International Shipping & Delivery Policy, Privacy Policy and any additional conditions disclosed before purchase.

If you do not agree with these Terms, please discontinue use of the Services.

Nothing in these Terms excludes or restricts mandatory consumer rights that cannot lawfully be waived.

2. BUSINESS INFORMATION

REYLVA Global is owned and operated by:

Legal Entity: Graphgate Private Limited
Trading Brand: REYLVA / REYLVA Global
Country of Incorporation: India
Corporate Identification Number: U63112KA2023PTC182867
Customer Support Email: support@reylva.com
Website: https://www.global.reylva.com

REYLVA Global is an international storefront operated by Graphgate Private Limited and is not a separately incorporated company in the United States or other destination countries.

The use of USD pricing does not imply incorporation, tax residence or physical establishment outside India.

3. ELIGIBILITY AND CUSTOMER RESPONSIBILITIES

Customers must have the legal capacity to enter into a purchase contract under applicable law.

Where required, purchases must be made by a parent, legal guardian or another authorized person.

Customers agree to provide accurate and complete information, including:

• Name and contact details.

• Billing information.

• Delivery address.

• Postal or ZIP code.

• Payment information.

• Other information reasonably necessary for order fulfilment.

Customers must not use false identities, stolen payment instruments or another person's information without authorization.

Customers are responsible for complying with applicable laws concerning their purchase, possession and use of products, subject to REYLVA's own legal obligations as the seller.

We may reasonably decline, hold or cancel orders involving suspected fraud, payment failures, inventory errors, legal restrictions or shipping limitations.

Any payment collected for an order cancelled by REYLVA will be refunded as required by applicable law.

4. PRODUCT INFORMATION AND AVAILABILITY

We aim to provide accurate product photographs, descriptions, specifications, dimensions, materials, prices and availability.

However:

• Product colours may appear different because of lighting, photography or screen settings.

• Minor manufacturing tolerances may occur.

• Handcrafted or individually finished items may exhibit natural variations.

• Availability may change.

• Decorative props or styling accessories shown in photographs may not be included unless expressly stated.

Product material, composition, dimensions and intended-use claims are determined by the relevant product listing.

We will not knowingly substitute a materially different product without appropriate customer authorization.

Where a product is materially misdescribed, defective or otherwise non-conforming, customers retain applicable rights under our Refund, Return & Replacement Policy and mandatory law.

We may correct genuine listing errors. Where a material error affects an order, we will provide an appropriate lawful resolution.

5. PRICING AND CURRENCY

Unless expressly stated otherwise, prices displayed on REYLVA Global are denominated in United States Dollars (USD).

The actual payment currency and total amount charged will be disclosed at checkout before the customer confirms payment.

Depending on the payment method, transaction configuration and applicable banking arrangements, the payment currency may differ from the currency used to display product prices.

Customers should review the final checkout amount and currency before authorizing payment.

Shipping charges, taxes collected by REYLVA and other amounts payable to us will be disclosed before checkout completion.

Destination-country import duties, customs assessments and charges collected independently by carriers or authorities may be additional, as described in our Shipping Policy.

Banks and payment providers may impose foreign exchange conversion charges or international transaction fees outside our control.

We may change prices for future purchases without prior notice.

Price changes will not retroactively alter accepted orders except where legally permitted or expressly agreed with the customer.

6. PAYMENTS AND RAZORPAY PROCESSING

Payments on REYLVA Global may be processed through Razorpay and the payment methods made available at checkout.

Payment methods may include eligible cards or other methods supported by the active checkout configuration.

Availability depends on customer location, payment-provider eligibility, banking rules and applicable regulations.

By submitting a payment, the customer confirms that they are authorized to use the selected payment method.

Payment authorization does not necessarily guarantee order acceptance or fulfilment.

We may perform reasonable transaction verification and fraud-prevention checks.

Orders may be held, declined or cancelled where:

• Payment authorization fails.

• Payment is reversed or disputed.

• Billing information cannot reasonably be verified.

• There is credible evidence of unauthorized payment activity.

• The transaction violates applicable laws or payment-provider requirements.

• Required security verification cannot be completed.

Where payment has been collected for an order we cancel, the appropriate refund will be processed.

Payment services may be subject to additional terms issued by Razorpay, card networks, banks or other relevant providers.

Nothing in these Terms overrides applicable payment-network rules or mandatory consumer protections.

7. PAYMENT SECURITY AND CUSTOMER DATA

Payment transactions may be processed using secure systems operated by Razorpay and other authorized payment-service participants.

REYLVA does not require customers to disclose card PINs, banking passwords or one-time authentication codes to our support staff.

Customers should not send complete payment-card details or sensitive banking credentials by email or messaging services.

Payment-related information may be processed by authorized providers for transaction authorization, fraud prevention, refunds, dispute handling and legal compliance.

Personal information will be handled according to our Privacy Policy and applicable data protection laws.

We do not guarantee absolute security of internet communications, but we take reasonable steps to protect information under our control.

8. ORDER PLACEMENT AND ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily establish final acceptance where applicable law permits that distinction.

Subject to applicable law, an order may be accepted when confirmed for fulfilment or dispatched.

We may decline or cancel orders for legitimate reasons, including:

• Product unavailability.

• Suspected fraud.

• Payment failure.

• Material pricing or technical errors.

• Incorrect or incomplete delivery details.

• Shipping restrictions.

• Legal or regulatory limitations.

Where an order is cancelled after payment has been collected, the appropriate refund will be provided.

We will not rely on this section to avoid contractual obligations already established under applicable law.

9. INTERNATIONAL SHIPPING AND DELIVERY

REYLVA Global may ship products internationally from India using third-party logistics providers.

Shipping availability depends on the destination, product type, carrier services and applicable legal restrictions.

Shipping charges and available delivery services will be disclosed before checkout completion.

Delivery estimates may be affected by customs processing, transportation delays, public holidays, weather, carrier disruptions and other circumstances outside our reasonable control.

Delivery estimates are not guaranteed unless expressly identified as guaranteed.

This does not remove REYLVA's obligation to deliver goods within applicable legal deadlines or provide mandatory remedies for non-delivery.

Further information is available in our International Shipping & Delivery Policy.

10. CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to:

• Import duties.

• Customs clearance charges.

• Import VAT or GST.

• Brokerage fees.

• Destination-country taxes.

• Other lawful government assessments.

Unless checkout expressly states that such charges are prepaid or included, applicable import charges may be payable by the recipient.

Where REYLVA is legally required to collect or pay particular taxes or duties, those obligations will be fulfilled.

Customers should review the destination country's import requirements before purchasing.

We will not intentionally undervalue shipments, falsify product descriptions or misrepresent commercial goods as gifts to evade customs charges.

If a customer refuses legitimate import charges or fails to complete required clearance procedures, the shipment may be delayed, returned or otherwise handled by the carrier or customs authority.

Any resulting refund or deduction will be assessed under our Shipping Policy, Refund Policy and applicable law.

11. SHIPPING ADDRESSES AND FAILED DELIVERY

Customers must provide complete and accurate shipping information.

If an address error is identified, customers should contact support@reylva.com promptly.

We will make reasonable efforts to correct details before dispatch.

Address changes may not be possible once the shipment has entered the carrier network.

Where a customer-provided address error causes additional shipping or return costs, reasonable documented charges may apply if legally permitted and properly disclosed.

Where the error was caused by REYLVA or its fulfilment partners, we will provide the legally appropriate remedy.

Carrier tracking and delivery records may be used as evidence but are not automatically conclusive proof of correct delivery.

12. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Customers should inspect delivered products reasonably promptly.

If a product arrives damaged, defective, incorrect or materially different from its description, customers should contact our support team.

We recommend reporting visible damage within seven calendar days of delivery to facilitate timely investigation.

Photographs, packaging images and unboxing videos may help establish the circumstances of a claim.

An unboxing video is strongly recommended but is not an absolute requirement for exercising mandatory consumer rights.

Depending on the circumstances and applicable law, remedies may include repair, replacement, refund or another legally required resolution.

Normal wear, accidental damage after delivery, misuse and unauthorized modification are generally not manufacturing defects, subject to the facts and applicable law.

Full procedures are described in our Refund, Return & Replacement Policy.

13. RETURNS, CANCELLATIONS AND REFUNDS

Returns, replacements, cancellations and refunds are governed by our Refund, Return & Replacement Policy and applicable consumer protection laws.

Unless otherwise required by law or expressly offered:

• Voluntary change-of-mind returns may be restricted.

• Orders already in fulfilment may not be immediately cancellable.

• Customers may bear lawful return-shipping costs for voluntary returns.

• Refunds are ordinarily returned to the original payment method.

• Payment providers and banks may require additional time to post refunds.

Where mandatory consumer law provides cancellation, withdrawal, repair, replacement or refund rights, those rights prevail over inconsistent contractual restrictions.

For eligible statutory withdrawals, applicable notice periods, refund deadlines and return procedures will be respected.

14. REFUNDS THROUGH RAZORPAY

Approved refunds for Razorpay-processed transactions will ordinarily be initiated against the original payment transaction and returned through the applicable payment channel.

We aim to initiate approved refunds within five to seven business days after the relevant review or approval, unless applicable law requires a shorter deadline.

Actual posting times may depend on Razorpay, card networks, issuing banks and other payment participants.

Where currency conversion is involved, exchange-rate movements or independently imposed bank charges may affect the amount displayed in the customer's local-currency account.

Any refund legally owed by REYLVA will be calculated and processed according to the transaction terms and applicable law.

If a refund cannot be completed through the original payment channel, we will work with the customer and payment provider to identify a lawful alternative.

15. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact support@reylva.com promptly if they experience a payment or order problem.

We aim to resolve legitimate concerns fairly.

Customers retain the right to pursue applicable disputes through their bank, card issuer, payment provider or consumer authority.

Where a payment dispute arises, REYLVA may provide relevant transaction evidence to Razorpay or the applicable financial institution, including:

• Order confirmations.

• Payment authorization records.

• Product descriptions.

• Shipping and tracking information.

• Carrier delivery documentation.

• Customer communications.

• Refund or replacement records.

We may investigate credible indications of intentionally fraudulent claims or duplicate recovery attempts.

A legitimate complaint or good-faith chargeback will not automatically be classified as fraud.

Nothing in these Terms overrides card-network dispute rules, Razorpay's applicable requirements or mandatory consumer rights.

16. PRODUCT USE AND SAFETY

Customers should use products for their intended purposes and follow applicable care instructions.

Jewellery and accessories may contain small components presenting choking hazards.

Products not specifically designed and identified for infants or children should not be treated as child-safe.

Customers with known material sensitivities should review disclosed product materials.

Products featuring spiritual, cultural, religious or symbolic designs are sold according to their stated physical and decorative purposes.

Unless expressly supported by substantiated claims, REYLVA does not guarantee supernatural, medical, financial, therapeutic or extraordinary outcomes.

Nothing in this section limits mandatory product-safety obligations or liability that cannot lawfully be excluded.

17. CUSTOMER ACCOUNTS AND SECURITY

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should notify us promptly if they suspect unauthorized account access.

We may reasonably suspend or restrict accounts where necessary to investigate security incidents, suspected fraud or unlawful activity.

Such measures will be proportionate and subject to applicable law.

Customer information will be handled according to our Privacy Policy.

18. PROMOTIONS, DISCOUNTS AND OFFERS

Promotional campaigns may be subject to stated eligibility conditions, validity periods, exclusions and redemption limits.

Unless expressly permitted, promotional offers cannot be combined.

We may reject fraudulent promotional activity and correct genuine technical errors, subject to applicable law and contractual obligations.

Material offer conditions will be disclosed before customers rely on the promotion.

19. FRAUD AND PROHIBITED ACTIVITIES

Customers must not:

• Use stolen or unauthorized payment instruments.

• Submit knowingly false claims or fabricated evidence.

• Attempt to manipulate prices, discounts or refunds.

• Interfere with website security or functionality.

• Impersonate REYLVA or another person.

• Infringe intellectual property rights.

• Use the Services for unlawful purposes.

We may preserve relevant evidence, investigate suspected misconduct, restrict services or report suspected criminal activity where lawful and proportionate.

We will not automatically treat legitimate refund requests, statutory claims or payment disputes as fraudulent conduct.

20. INTELLECTUAL PROPERTY

Original REYLVA website content, including photographs, graphics, written descriptions, design elements and branding owned or lawfully licensed by Graphgate Private Limited, is protected by applicable intellectual property laws.

Customers may use the website for lawful personal shopping purposes.

Unauthorized commercial reproduction, misleading use of our branding, impersonation or infringement of protected content is prohibited to the extent permitted by law.

Nothing in these Terms restricts lawful exceptions to intellectual property rights.

References to third-party brands or materials do not imply ownership of those third-party rights.

21. THIRD-PARTY SERVICES

Our website may use third-party services for ecommerce hosting, payment processing, shipping, security, analytics and customer support.

These may include Shopify, Razorpay and relevant logistics providers.

Third-party providers may have their own terms and privacy notices.

REYLVA is not responsible for independent third-party websites accessed through external links except where liability arises under applicable law.

Using third-party providers does not remove Graphgate Private Limited's own statutory or contractual obligations.

22. PRIVACY AND DATA PROTECTION

We process personal information for legitimate ecommerce purposes, including:

• Order fulfilment.

• Payment facilitation.

• Delivery coordination.

• Customer support.

• Fraud prevention.

• Legal compliance.

• Other purposes described in our Privacy Policy.

Relevant information may be shared with necessary service providers, including Shopify, Razorpay, shipping carriers and other authorized partners, in accordance with applicable law.

We do not represent that customer data is never shared with third parties, because some disclosures are necessary to process transactions and deliver orders.

Customers may exercise applicable privacy rights as described in our Privacy Policy.

23. WARRANTIES AND WEBSITE AVAILABILITY

We aim to maintain accurate website information and reliable service functionality.

However, uninterrupted access cannot be guaranteed.

Temporary maintenance, technical interruptions, network failures and other disruptions may occur.

To the extent permitted by applicable law, we disclaim warranties relating solely to uninterrupted website operation or suitability for purposes not expressly represented.

Nothing in this section excludes statutory product guarantees, mandatory warranties or other non-excludable consumer rights.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Graphgate Private Limited excludes liability for indirect or consequential commercial losses arising from use of the Services where such exclusion is legally enforceable.

For claims arising from a particular purchase, contractual liability may be limited to the amount paid for the affected product or order only where such limitation is lawful and enforceable.

These limitations do not apply to liability that cannot legally be excluded or restricted, including, where applicable:

• Fraud or fraudulent misrepresentation.

• Death or personal injury caused by negligence.

• Mandatory product liability.

• Statutory consumer remedies.

• Other non-excludable legal obligations.

Nothing in these Terms removes a customer's entitlement to legally required compensation, refund, replacement or other remedies.

25. INDEMNIFICATION

To the extent permitted by law, persons engaging in unlawful, fraudulent or intentionally harmful misuse of the Services may be responsible for reasonable losses directly resulting from their misconduct.

This provision does not impose an automatic indemnity on ordinary consumers for legitimate purchases, complaints, statutory claims or good-faith disputes.

26. EVENTS OUTSIDE REASONABLE CONTROL

We are not responsible for delays caused by events beyond our reasonable control to the extent permitted by applicable law.

Such events may include natural disasters, war, government restrictions, major transportation interruptions or widespread infrastructure failures.

We will take reasonable steps to minimize disruption and communicate material delays.

Where an event prevents contractual performance, customers retain applicable cancellation, refund and other statutory rights.

27. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of India, subject to mandatory consumer protection and other non-excludable laws applicable in a customer's jurisdiction.

Customers are encouraged to contact REYLVA support first so that we can investigate and attempt to resolve disputes fairly.

Where legally appropriate, disputes may be heard by courts of competent jurisdiction in India.

Nothing in these Terms deprives consumers of mandatory rights to bring proceedings before competent courts, regulators or consumer authorities in their country of residence where such rights apply.

Customers may also use applicable payment-provider dispute procedures and lawful consumer redress mechanisms.

28. CHANGES TO THESE TERMS

We may revise these Terms to reflect changes in business operations, payment services, applicable law, products or website functionality.

Updated Terms will be published on our website with a revised effective date.

Material changes will not retroactively remove contractual or statutory rights arising from completed transactions.

Where legally required, we will provide appropriate notice or obtain consent.

29. SEVERABILITY

If any provision is found unlawful, invalid or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in effect where legally permissible.

30. NO WAIVER

Failure to enforce a provision on one occasion does not automatically waive the right to enforce it on another occasion, subject to applicable law.

31. ENTIRE AGREEMENT

These Terms, together with the applicable product descriptions, checkout disclosures, Refund, Return & Replacement Policy, International Shipping & Delivery Policy, Privacy Policy and any expressly agreed transaction-specific conditions, form the relevant contractual framework for purchases from REYLVA Global.

Where documents conflict, mandatory law prevails.

Specific transaction terms expressly agreed with the customer may prevail over general provisions where legally appropriate.

32. CONTACT INFORMATION

For order questions, payment concerns, delivery problems, refunds, product complaints or legal enquiries, contact:

REYLVA Global
Operated by Graphgate Private Limited
Corporate Identification Number: U63112KA2023PTC182867
Country of Incorporation: India
Email: support@reylva.com
Website: https://www.global.reylva.com