REYLVA GLOBAL — INTERNATIONAL SHIPPING & DELIVERY POLICY

Effective Date: 20 October 2026
Last Updated: 20 October 2026

Website: https://www.global.reylva.com
Customer Support: support@reylva.com
Operated by: Graphgate Private Limited, India

1. INTRODUCTION

Welcome to REYLVA Global.

This International Shipping & Delivery Policy (“Shipping Policy”) explains how international orders are processed, dispatched, transported, delivered and handled when shipping-related issues arise.

REYLVA Global is operated by Graphgate Private Limited, a company incorporated in India.

We ship eligible products internationally from India using third-party logistics providers, subject to destination availability, customs regulations, carrier restrictions and applicable laws.

By placing an order, customers acknowledge this Shipping Policy, our Terms of Service, Refund and Return Policy, and Privacy Policy, subject to mandatory consumer protection laws.

Nothing in this Policy excludes or restricts rights or remedies that cannot legally be excluded.

2. SHIPPING ORIGIN

Unless expressly stated otherwise, orders placed through REYLVA Global are dispatched from India.

Products may be processed through our fulfilment facilities, warehouses or authorized logistics partners.

The country of dispatch does not necessarily represent the country of manufacture of every product. Product origin declarations will be made according to applicable customs requirements.

REYLVA Global is an international storefront operated by an India-registered company and is not represented as a locally incorporated business in each delivery country.

3. INTERNATIONAL SHIPPING DESTINATIONS

We offer international shipping to eligible destinations based on available carrier services, applicable regulations and product restrictions.

Shipping availability is determined by the destination options displayed at checkout or expressly confirmed by our support team.

We may be unable to ship certain products to particular countries because of:

• Customs and import restrictions.

• Product-specific regulatory requirements.

• Carrier limitations.

• Trade sanctions or export restrictions.

• Safety or transportation requirements.

• Temporary logistics disruptions.

A country appearing in a general shipping announcement does not guarantee that every product can be shipped there.

We reserve the right to decline or cancel orders that cannot lawfully or reasonably be fulfilled. Where payment has been collected for an order we cancel before fulfilment, an appropriate refund will be provided.

4. ORDER PROCESSING AND DISPATCH

Orders are processed after payment confirmation and any reasonably necessary verification.

Processing may involve:

• Payment verification.

• Product availability checks.

• Quality inspection.

• Packaging.

• Export documentation.

• Shipment booking.

• Carrier collection.

Estimated order-processing time: The timeframe displayed at checkout, on the product page, or in the applicable order confirmation.

Processing times may vary depending on product availability, order volume, holidays, verification requirements and operational circumstances.

Orders placed during weekends or public holidays may begin processing on the next applicable business day.

If we become aware of a material fulfilment delay, we will take reasonable steps to inform the customer and provide remedies required by applicable law.

5. SHIPPING METHODS AND CARRIERS

We may use reputable international postal services, express couriers and authorized logistics partners, depending on the destination and shipment requirements.

Carrier selection may depend on:

• Destination country.

• Product type.

• Shipment weight and dimensions.

• Available transportation routes.

• Customs processing requirements.

• Shipping service purchased.

• Applicable legal restrictions.

Unless a specific carrier service is expressly guaranteed as part of the purchase, we may select or change the carrier while maintaining a reasonably comparable delivery service.

Any material reduction in an expressly purchased shipping service will be handled fairly and in accordance with applicable law.

6. DELIVERY ESTIMATES

Estimated delivery timeframes may be displayed at checkout, in shipping information or in order communications.

These estimates generally include the expected transportation period and may not include additional customs delays.

International delivery may be affected by:

• Customs inspection and clearance.

• Weather conditions.

• Public holidays.

• Carrier network disruptions.

• Security inspections.

• Incorrect or incomplete addresses.

• Local delivery restrictions.

• Events beyond our reasonable control.

Delivery estimates are not guaranteed delivery dates unless expressly identified as guaranteed.

However, this does not remove our responsibility to deliver within legally required periods or provide statutory remedies when delivery obligations are not met.

Where applicable law specifies a default delivery deadline or gives customers rights after unreasonable delay, those rights will apply.

7. SHIPPING CHARGES

Applicable shipping charges will be displayed before the customer completes checkout or otherwise expressly agreed before payment.

Shipping charges may vary based on:

• Destination country.

• Product weight and dimensions.

• Selected delivery service.

• Order value.

• Promotional shipping offers.

• Applicable shipping restrictions.

Free-shipping promotions, where offered, are subject to their stated conditions.

Free shipping does not automatically mean that import duties, customs taxes or clearance fees are included.

We will not impose undisclosed shipping charges after checkout without a lawful basis and appropriate customer agreement.

8. CUSTOMS DUTIES, IMPORT TAXES AND CLEARANCE FEES

International orders may be subject to destination-country customs duties, import taxes, VAT/GST, brokerage charges, handling fees or other government-imposed assessments.

The responsibility for these charges depends on the shipping terms expressly disclosed for the order.

Duties and taxes paid by the recipient

Unless expressly stated otherwise at checkout, import duties and destination-country customs charges may be payable by the recipient.

The customer may be contacted by the carrier or customs authority to provide information or make payment before delivery.

Duties and taxes prepaid by REYLVA

Where a shipment is expressly sold on a duties-paid basis, REYLVA will cover the import charges included within the agreed duties-paid arrangement.

Any exclusions or additional charges will be disclosed as required by applicable law.

Important customs clarification

Shipping charges paid at checkout do not necessarily include import duties.

Customers should review the import-charge information presented before purchase.

REYLVA does not control the assessments imposed by foreign customs authorities and cannot guarantee that a shipment will be exempt from duties or taxes.

Where the law requires the seller to collect, remit or bear particular taxes or charges, those obligations will take precedence.

9. CUSTOMS DECLARATIONS AND DOCUMENTATION

We prepare export and shipping documentation using the information reasonably required for lawful international transportation.

We will not intentionally:

• Undervalue products.

• Misrepresent product descriptions.

• Falsify country-of-origin information.

• Incorrectly declare commercial merchandise as gifts.

• Alter customs records to evade lawful duties.

Customs authorities may request additional documentation or conduct physical inspections.

Customers may need to provide information required by their local customs authorities.

We will provide reasonable assistance where appropriate, but we cannot guarantee customs clearance or override government decisions.

10. IMPORT RESTRICTIONS AND LOCAL REGULATIONS

Customers should check whether the products they order are permitted for import and use in their destination country.

Certain jewellery, accessories, materials, batteries, liquids or other regulated products may be subject to country-specific restrictions.

REYLVA will take reasonable steps to comply with applicable export requirements and known destination restrictions relevant to our shipments.

If a product cannot lawfully be shipped, we may cancel the affected order and provide the appropriate refund.

Nothing in this section transfers our own statutory compliance obligations to customers.

11. ACCURATE SHIPPING INFORMATION

Customers must provide complete and accurate delivery information, including:

• Recipient name.

• Street address and building details.

• City and region.

• Postal or ZIP code.

• Destination country.

• Contact telephone number, where required.

• Other information reasonably necessary for delivery.

If an error is discovered, customers should contact support@reylva.com promptly.

We will make reasonable efforts to update shipping details before dispatch.

Once a shipment has entered the carrier network, address changes may not be possible.

If an address error provided by the customer results in return, redirection or additional delivery charges, reasonable documented costs may apply where legally permitted.

If the error was caused by REYLVA or its fulfilment provider, we will provide the legally appropriate remedy.

12. SHIPMENT TRACKING

Where tracking is available, shipment details will generally be provided after dispatch.

Tracking may be accessible through a carrier website, email notification or order-status page.

Tracking updates depend on carrier systems and may not appear immediately.

International shipments may pass through multiple logistics networks, and tracking events may be delayed or temporarily unavailable.

Customers should contact our support team if tracking information appears inconsistent or if a shipment is significantly delayed.

Tracking records may be used to investigate delivery issues but do not automatically determine legal responsibility for non-delivery.

13. DELIVERY ATTEMPTS AND RECIPIENT AVAILABILITY

Depending on the carrier and destination, delivery may require:

• Recipient availability.

• Signature confirmation.

• Identity verification.

• A delivery code or one-time password.

• Customs clearance.

• Collection from a designated carrier location.

Customers should follow legitimate carrier delivery instructions.

If delivery fails because the recipient is unavailable, the carrier may attempt redelivery or hold the shipment for collection.

Where permitted by law and properly disclosed, additional charges arising from repeated failed delivery attempts attributable to the recipient may apply.

Customers should never disclose banking passwords or unrelated security credentials to delivery personnel.

14. REFUSED DELIVERY

If a customer refuses delivery without a legally protected reason, the carrier may return the shipment or handle it according to applicable transportation and customs rules.

Refusal may result in additional return transportation, storage or customs-related costs.

Where legally permitted, reasonable and documented non-recoverable costs directly resulting from an unjustified refusal may be considered when determining a refund.

We will not impose automatic penalties or deductions contrary to applicable law.

Refusal of a damaged, incorrect or otherwise non-conforming shipment will be assessed under the customer's applicable legal rights and our Refund and Return Policy.

15. UNCLAIMED OR RETURNED SHIPMENTS

A shipment may be returned to the sender because of:

• An incorrect address.

• Failed delivery attempts.

• Failure to collect the parcel.

• Customs clearance problems.

• Unpaid recipient import charges.

• Other carrier-documented delivery issues.

If a shipment is returned, we will review the reason and applicable legal obligations.

Depending on the circumstances, available resolutions may include:

• Reshipment after address correction.

• Refund where required or appropriate.

• Another mutually agreed resolution.

Additional reshipping charges may apply where the return was caused by circumstances attributable to the customer and where such charges are legally permissible.

Where REYLVA is responsible for the failed delivery, we will provide the appropriate remedy without improperly transferring the cost to the customer.

16. LOST OR MISSING SHIPMENTS

If a shipment appears lost or cannot be located, customers should contact support@reylva.com.

We may initiate a trace or investigation with the carrier.

We may request reasonable supporting information, including confirmation of the delivery address and relevant delivery circumstances.

If a shipment is confirmed lost, or delivery has not occurred within the period required by applicable law, REYLVA will provide the legally appropriate resolution.

Depending on the circumstances, this may include replacement, refund or another remedy agreed with the customer.

The use of a third-party shipping carrier does not automatically eliminate REYLVA's legal responsibility for delivery.

Carrier compensation arrangements are separate from the customer's mandatory rights against the seller.

17. SHIPMENTS MARKED DELIVERED BUT NOT RECEIVED

If tracking indicates delivery but the customer reports non-receipt, we will reasonably investigate the circumstances.

Our review may consider:

• Carrier proof of delivery.

• Delivery location information.

• Signature or delivery confirmation.

• Delivery photographs, where available.

• Recipient communications.

• Evidence of misdelivery.

• Other relevant information.

Customers may be asked to check with household members, building reception or authorized recipients where appropriate.

A delivery scan or signature alone is not necessarily conclusive proof of delivery to the correct person.

We will determine the appropriate resolution based on the available evidence, contractual obligations and applicable consumer law.

18. DAMAGED SHIPMENTS

We take reasonable care when packaging products for international transportation.

If a package arrives visibly damaged, customers should document the condition where reasonably possible.

We recommend:

• Photographing the outer packaging.

• Photographing the affected product.

• Retaining packaging temporarily.

• Recording an unboxing video where practical.

• Contacting support promptly.

Customers are encouraged to report damage within 7 calendar days to assist with timely carrier investigations.

This reporting preference does not limit longer mandatory consumer rights.

Where goods arrive damaged or defective, remedies will be provided in accordance with our Refund and Return Policy and applicable law.

19. PARTIAL SHIPMENTS AND MULTIPLE PACKAGES

An order may occasionally be dispatched in more than one package because of inventory availability, shipping restrictions or operational requirements.

Where practicable, customers will be informed if an order is split.

Different packages may arrive on different dates.

Additional shipping charges will not be imposed after checkout solely because REYLVA chooses to split an order, unless the customer separately agrees to an additional service.

Customers should contact support if an expected item is missing after all associated shipments have been delivered.

20. SHIPPING DELAYS AND EVENTS OUTSIDE REASONABLE CONTROL

International logistics can be affected by events outside our reasonable control, including:

• Natural disasters.

• War or civil unrest.

• Government restrictions.

• Transportation interruptions.

• Customs congestion.

• Public health emergencies.

• Severe weather.

• Major infrastructure failures.

We will take reasonable steps to minimize disruption and provide updates where practical.

Where an event prevents timely fulfilment, customers retain applicable rights to cancellation, refund or other remedies.

We do not guarantee exemption from delays caused by such events.

21. SHIPPING INSURANCE AND CARRIER CLAIMS

REYLVA may obtain carrier liability coverage or shipment insurance for certain orders.

Any insurance arrangement between REYLVA and a logistics provider is separate from the customer's mandatory rights.

Customers are not required to pursue a carrier insurance claim as a substitute for a remedy that REYLVA is legally obligated to provide.

Where relevant, we may request reasonable cooperation or documentation to support an investigation.

22. DELIVERY RISK AND RESPONSIBILITY

Responsibility for loss or damage during transportation will be determined by applicable law and the agreed delivery arrangements.

Where mandatory consumer law requires REYLVA to bear transportation risk until the goods are delivered to the customer or an authorized recipient, that rule will apply.

Risk will not be transferred merely because a package has been dispatched or handed to a courier where such transfer would conflict with applicable law.

Different rules may apply where a customer independently arranges a carrier not offered by REYLVA, subject to the relevant law.

23. ORDER CHANGES AFTER DISPATCH

After dispatch, customers may request changes to delivery instructions, addresses or recipient details.

However, carrier restrictions may prevent such changes.

Where available, redirection or special handling may involve additional carrier charges.

Any additional charges payable by the customer will be disclosed and agreed where required.

We cannot guarantee successful changes once a shipment is in transit.

24. CUSTOMER SUPPORT AND SHIPPING INVESTIGATIONS

For shipping-related enquiries, customers should contact:

Email: support@reylva.com

Please include:

• Order number.

• Recipient name.

• Relevant tracking number.

• Description of the issue.

• Supporting photographs or documents, where available.

We will make reasonable efforts to investigate and respond.

Carrier investigations may take additional time, especially for international shipments.

We will not use an unresolved carrier investigation to indefinitely delay remedies that are legally due.

25. RELATIONSHIP WITH OTHER POLICIES

This Shipping Policy should be read together with:

• REYLVA Global Terms of Service.

• REYLVA Global Refund, Return & Replacement Policy.

• REYLVA Global Privacy Policy.

• Any applicable shipping information expressly displayed at checkout.

Where a provision conflicts with mandatory consumer law, the mandatory legal requirement will prevail.

26. POLICY MODIFICATIONS

We may update this Shipping Policy to reflect changes in carriers, shipping destinations, customs requirements, business operations or applicable law.

Updates will be published on our website.

Changes will not retroactively remove contractual or statutory rights arising from previously accepted orders.

27. CONTACT INFORMATION

REYLVA Global
Operated by Graphgate Private Limited
Country of Incorporation: India
Email: support@reylva.com
Website: https://www.global.reylva.com

For shipping, customs, delivery or order-related questions, please contact our support team.